Privacy Policy jom55 — Your Data Protection

To provide a secure, efficient and personalised platform experience, jom55 collects various categories of information from our users:

Jom55 collects information through several different channels depending on how you interact with our platform:

• Account Registration: Information you provide directly when filling in the registration form or updating your profile.
• KYC Process: Identity verification documents you upload during the Know Your Customer process, including ID card photos and verification selfies.
• Financial Transactions: Details collected when you make a deposit or withdrawal via supported payment methods.
• Platform Usage: Data collected automatically as you browse, play, or interact with any part of the jom55 platform.
• Devices & Apps: When you use the jom55 App on a mobile device, we may collect device information with your permission.
• Customer Support: Information you share when contacting our support team via Live Chat, WhatsApp, or email.
• Cookies and Similar Technologies: Session data, preferences, and usage patterns collected automatically when you browse our website.

Jom55 processes your personal data only for legitimate, necessary and proportionate purposes. The following are the primary purposes for which we use your information:

• Account Management: Create, verify, and maintain your account so you can access all platform features smoothly.
• Payment Processing: Securely process deposits and withdrawals and verify every financial transaction made through the platform.
• Legal Compliance: Fulfil KYC, AML (Anti-Money Laundering), and reporting obligations to the relevant authorities when required by law.
• Platform Security: Detect and prevent fraud, account breaches, system manipulation, and any activity that could compromise the security of other users.
• Service Enhancement: Analyse aggregated usage patterns to improve platform features, user experience, and game offerings.
• Service Communications: Send important notifications regarding your account, transactions, security updates, and policy changes that affect you.
• Marketing (with consent): Send promotional information, bonuses, and exclusive offers only to users who have given consent to receive such communications.
• Customer Support: Enables our team to understand the context of your issue and provide accurate, timely assistance.

Jom55 does not sell your personal data to any party. However, we may share your information with the following parties under limited and controlled circumstances:

• Payment Providers: Information required to process deposit and withdrawal transactions is shared with licensed payment providers used by jom55, subject to strict confidentiality agreements.
• Game Providers: Minimal game session data is shared with game software providers to enable proper game functionality — no financial or full identity information is shared.
• Technical Service Providers: Companies that provide technology infrastructure, analytics or operational support to jom55, bound by strict data processing agreements.
• Regulatory Authority: jom55 will disclose information to legal authorities, regulators or enforcement agencies when required by law or a valid court order.
• Business Transfers: In the event of a merger, acquisition, or asset sale, user data may be transferred as part of the business assets, with advance notice given to affected users.

Jom55 does not retain your personal data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

• Active Account Data: Retained for the duration your account remains active on the jom55 platform.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with applicable financial and tax regulations in Malaysia.
• KYC Documents: Retained for a minimum of 5 years after the date of account verification or closure, whichever is later, in accordance with AML requirements.
• Platform Activity Logs: Retained for 2 years for security and investigation purposes where required.
• Customer Support Records: Retained for 3 years from the date of last interaction.
• Marketing Data: Retained until you withdraw consent or close your account.

Once the relevant retention period has expired, your data will be securely deleted or anonymised so it can no longer be linked to your identity.

The jom55 platform uses cookies and similar tracking technologies to enhance the user experience and understand how our platform is used:

• Essential Cookies: Required for core platform functions such as login, game sessions, and security. These cookies cannot be disabled.
• Performance Cookies: Collect data on how users interact with the platform to help us identify and resolve technical issues.
• Functional Cookies: Store your preferences such as language, display settings, and recent game history for a more convenient experience.
• Analytics Cookies: Helps us understand aggregated usage patterns for product improvement purposes — this data is not used to identify individuals.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of the jom55 platform.

Jom55 invests seriously in data security and implements multiple layers of protection to safeguard your information:

• End-to-End Encryption: All data in transit is protected with TLS 1.3 protocol and industry-standard 256-bit SSL encryption.
• Stored Data Encryption: Sensitive data stored in our databases, including financial and identity information, is encrypted using AES-256.
• Two-Factor Authentication (2FA): Available for all user accounts and enforced for internal staff access to systems containing user data.
• Periodic Penetration Testing: jom55 conducts regular security audits and penetration testing by independent security experts to identify and address vulnerabilities.
• 24/7 Monitoring: Our Security Operations Centre (SOC) continuously monitors all systems to detect anomalies and potential threats.
• Strong Password Policy: Our systems enforce strong password standards and automatically detect suspicious login attempts.

While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. In the event of a material data breach, we will notify affected users in accordance with applicable legal requirements.

In some circumstances, your personal data may be processed or stored outside Malaysia, particularly when using the services of international technology or game software providers. When this occurs:

• Jom55 ensures that any such data transfer is protected by appropriate safeguarding mechanisms, including standard contractual clauses or adequacy assessments.
• Data recipients outside Malaysia are required to adhere to data protection standards equivalent to or exceeding Malaysia's PDPA requirements.
• Jom55 does not transfer data to jurisdictions that lack an adequate data protection framework without appropriate additional safeguards.

The jom55 platform is exclusively for individuals aged 18 and above. We do not intentionally collect personal data from children under the age of 18.

If we become aware that personal data of a child under 18 has been collected without proper age verification, we will take immediate steps to delete that data and close the account in question. Parents or guardians who suspect their child has registered on our platform are encouraged to contact our support team immediately.

Jom55 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements or new platform features. When material amendments are made:

• The "Last Updated" date at the top of this policy will be updated to reflect the date the amendment takes effect.
• For material amendments, we will send notifications to registered users via email or in-platform notice.
• Continued use of the platform after an amendment notice is considered your acceptance of the updated Privacy Policy.

We encourage you to review this policy periodically to ensure you are always informed of how we handle your personal information.

If you have any questions, concerns or wish to exercise your data protection rights, the jom55 Data Privacy Officer team is ready to assist:

• Live Chat: The fastest method — available 24/7 directly from the jom55 platform for immediate response.
• WhatsApp: Contact our team for a more detailed discussion regarding your privacy request.
• Privacy Email: [email protected] — for formal requests regarding data access, correction, or deletion.

We are committed to responding to all privacy-related inquiries within 5 working days. For more complex requests such as data transfers or account deletion, the process may take up to 14 working days depending on the complexity of the request.