Terms and Conditions jom55 — Complete Guide

To register and use the jom55 platform, you must meet all of the following eligibility requirements without exception:

• Be at least 18 years old on the date of registration.
• Be an individual acting on your own behalf, not on behalf of a corporate entity or another person.
• Not subject to any local or international legal restrictions that prohibit participation in online wagering activities.
• Have full legal capacity to enter into a binding agreement.
• Not previously banned by jom55 or any related platform for terms and conditions violations.

During the registration process, you are required to provide accurate, complete, and up-to-date information. jom55 reserves the right to verify all information provided and to suspend accounts found to contain false or incomplete details.

Each user is only permitted to hold one (1) active account on the jom55 platform. Your responsibilities as an account holder include:

• Keep your password and login details confidential at all times.
• Not sharing your account with any other party, including family members.
• Notify jom55 immediately if you suspect your account has been compromised or accessed without authorisation.
• Ensuring that all activity occurring under your account is known and authorised by you.

Jom55 is not liable for any losses arising from unauthorised use of your account if you fail to report the situation within a reasonable time. Accounts inactive for more than 180 days consecutive may be subject to a maintenance fee or closure in accordance with the policy in effect at that time.

Jom55 supports a variety of local payment methods including bank transfer, DuitNow, TNG e-Wallet, and Boost. All financial transactions are subject to the following terms:

Deposit:

• The minimum deposit amount is RM20 per transaction.
• Deposits are processed instantly upon confirmation received from the payment provider.
• Jom55 does not charge any processing fees for deposits; however, your bank or e-wallet provider may impose their own fees.
• Any deposit made through an unsupported or unrecognised method will not be credited and may not be refundable.

Withdrawal:

• The minimum withdrawal amount is RM50 per request.
• All withdrawals are processed to the bank account or e-wallet registered in the player's name only — withdrawals to third-party accounts are not permitted under any circumstances.
• Withdrawal requests are typically processed within 15 minutes to 2 hours depending on the selected payment method.
• Jom55 reserves the right to request additional verification before approving withdrawals that exceed certain limits as a security measure.
• Withdrawals involving bonuses with incomplete rollover requirements will not be processed until the wagering conditions are fully met.

Jom55 offers various bonuses and promotions from time to time. All offers are subject to the specific terms stated in each respective promotion, as well as the following general terms:

• Each bonus has its own wagering requirements (rollover) that must be fulfilled before a withdrawal is permitted.
• Bonuses may only be claimed once unless stated otherwise in the relevant promotion terms.
• Jom55 reserves the right to forfeit any bonus obtained through means deemed fraudulent, abusive, or exploitative of the system.
• Bonuses cannot be transferred between accounts or converted directly into cash.
• In the event of a conflict between these general terms and specific promotional terms, the specific promotional terms shall apply for the relevant promotion.
• Jom55 reserves the right to modify, suspend, or terminate any promotion without prior notice.

All bets placed on the jom55 platform are subject to the following rules:

• Bets that have been confirmed and accepted by the system cannot be cancelled or modified by the player.
• Jom55 reserves the right to void any bet resulting from a technical error, odds published in error, or other exceptional circumstances.
• In the event of a bet cancellation by jom55, the original bet amount will be fully refunded to the player's account balance.
• The final result of any event or game is definitive and cannot be disputed after 48 hours from the date of the result.
• Any attempt to exploit bugs, system vulnerabilities, or odds inconsistencies will result in account termination and forfeiture of related wins.
• The use of automated software (bots), scripts, or any third-party tools to place bets is strictly prohibited.

For sports betting, the odds displayed are live and may change in line with market movements. The applicable odds are those at the time the bet is accepted by the system, not the odds shown when you opened the betting slip.

Platform security and player protection are jom55's top priorities. As part of this commitment, we implement a thorough Know Your Customer (KYC) process:

• Identity verification may be required at any stage, including during registration, before the first withdrawal, or when unusual account activity is detected.
• Documents that may be requested include identification card (MyKad), passport, bank statement, or proof of current address.
• Failure to provide the requested documents within the stipulated timeframe may result in temporary account suspension.
• All information and documents collected for KYC purposes are handled in accordance with Privacy Policy jom55 and will not be shared with third parties without your consent, except as required by law.

The jom55 platform is protected with 256-bit SSL encryption and a real-time fraud detection system. However, you are responsible for ensuring your device environment remains secure and free from malware.

Jom55 is committed to responsible gaming practices and the well-being of our players. We provide a range of control tools accessible directly from your account:

• Deposit Limit: Set daily, weekly, or monthly deposit limits according to your budget.
• Cooling-Off Feature: Suspend access to your account for a period of your own choosing.
• Self-Exclusion: Apply for a long-term self-exclusion if you need an extended break from the platform.
• Loss Limit: Set a maximum loss limit for a defined period to keep your spending in check.

If you or someone you care about is experiencing gambling-related problems, please visit the Responsible Gaming ours for guidance and available support resources.

All content on the jom55 platform, including but not limited to logos, brand names, user interfaces, graphics, text, software code, and promotional materials, is the exclusive property of jom55 or its legitimate licensors.

• You are not permitted to copy, modify, distribute, display, or exploit any part of the platform's content without written consent from jom55.
• Using the jom55 brand name or logo for marketing, advertising, or any commercial purpose without authorisation is strictly prohibited.
• Any infringement of jom55 intellectual property rights will be handled in accordance with applicable laws.

To the extent permitted by applicable law, jom55 is not liable for:

• Any financial losses incurred as a result of wagering activity on our platform.
• Service disruptions caused by technical issues, system maintenance, or circumstances beyond our control.
• Damage, data loss, or indirect losses arising from the use of or inability to use our platform.
• Actions or omissions by third-party service providers, including payment providers and game providers.

The jom55 platform is provided "as is" without any warranty, express or implied, regarding fitness for a particular purpose, accuracy of information, or uninterrupted availability.

Jom55 reserves the right to suspend or terminate the account of any user for the following reasons:

• Violation of any provision under these terms and conditions.
• Suspected fraudulent activity, money laundering, or harmful behaviour towards the platform or other users.
• Failure to complete the KYC process within the stipulated timeframe.
• Requests from relevant legal authorities.
• Multiple account ownership by the same individual.

If your account is terminated for non-fraudulent reasons, any valid balance in your account will be returned once the required verification process is completed. In cases of termination due to fraud or serious violations, jom55 reserves the right to withhold all balances without any obligation to return them.

You may also request to close your own account at any time by contacting the jom55 support team. The request will be processed within 3 business days, subject to no pending bets or outstanding transactions.

These terms and conditions are governed and interpreted in accordance with the laws applicable to jom55's operations. Any dispute arising from or in connection with these terms shall be resolved through:

1. Amicable Resolution: At the first stage, disputes must be referred to the jom55 support team for amicable resolution within 14 business days.
2. Formal Negotiation: If an amicable resolution fails, the parties may initiate a formal negotiation process via written notice.
3. Arbitration: Disputes that cannot be resolved through negotiation will be referred to binding arbitration in accordance with the established procedures.

If any provision of these terms is found to be invalid or unenforceable, that provision shall be severed from the rest of the agreement and the remaining provisions shall continue in full force and effect.

If you have any questions, concerns, or feedback regarding these terms and conditions, the jom55 team is ready to assist you through the following channels:

• Live Chat: Available 24/7 directly from the jom55 platform — the fastest way to get an immediate response.
• WhatsApp: Contact our support team via WhatsApp for enquiries that require more in-depth discussion.
• Email: [email protected] — for official written enquiries or documentation that needs to be attached.

The jom55 support team operates fully in Bahasa Melayu and English 24 hours a day, 7 days a week, including public holidays. Our average response time is under 5 minutes via Live Chat.